An Excellent, Inexpensive, and Readily Accessible Method for Assessing Customers

question 85

Multiple Choice

An excellent, inexpensive, and readily accessible method for assessing customers' service expectations is

• A)customer complaints.
• B)syndicated data services.
• C)employee empowerment programs.
• D)distributive fairness analysis.
• E)management by objective programs.

Identify practices of effective listening.

Recognize behaviors that hinder effective listening and know how to counteract them.

Define the characteristics of adept listening.

Learn strategies to avoid listening errors related to focusing on facts over feelings.

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Definitions:

Personality Type

A categorization of individuals according to their characteristic thoughts, behaviors, and emotional responses.

Reports

Reports are detailed written accounts or statements describing the outcomes of an investigation, study, or assessment, often used for decision-making.

Caution Signals

Indicators or warnings that suggest a need for careful consideration or potential problems in a given context.

Acceptance Signals

Non-verbal or verbal cues exhibited by potential customers that indicate a willingness or interest in purchasing a product or service.