Dopson's Hardware Was in Bad Financial Shape

question 74

Multiple Choice

Dopson's Hardware was in bad financial shape.It owed so much money that vendors put the store on a cash-only delivery basis.As a result,the store had a dwindling inventory of goods to sell.Whenever a customer asked about an unavailable item,the owner directed the sales staff to say that it was on backorder and would be in stock next week.When the customer returned,the item was still unavailable.The owner's policy created a(n) __________ gap.

• A) knowledge
• B) empowerment
• C) communication
• D) standards
• E) tangibility

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Definitions:

Robotic Pizza Delivery

The use of autonomous robots to deliver pizzas from the restaurant to the customer's location.

Substitute Products

Substitute products are goods or services that can serve as replacements for each other, fulfilling the same need or purpose, and thus, are in competition with one another.

Rivalry

Describes competition or conflict between individuals, organizations, or nations, often driving innovation or improvement.

Cost Leader

A company that gains a competitive advantage by offering its products or services at a lower price than its competitors without sacrificing quality.