Because Customers Have Different Needs and Expectations, the Key to Distributive

question 26

Multiple Choice

Because customers have different needs and expectations, the key to distributive fairness in service recovery is to

• A)listen to the customer.
• B)contact a supervisor quickly.
• C)estimate the damage.
• D)provide a fair solution.
• E)resolve the problem quickly.

---

Definitions:

Linear

Describes a relationship or function that represents a straight line when graphed, indicating a constant rate of change.

Positive Economics

The branch of economics that concerns the description and explanation of economic phenomena, focusing on facts and cause-and-effect relationships without making judgments.

Normative Economics

The branch of economic analysis that makes prescriptions about the way the economy should work.

Allocatively Efficient

A situation where resources are distributed in a way that maximizes the net benefit to society, often where marginal cost equals marginal benefit.