Customers Are More Likely to Talk About Service That Exceeded

question 40

True/False

Customers are more likely to talk about service that exceeded their expectation than about service that did not meet their expectation.

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Definitions:

Safe and Effective

Describes something that not only produces a desired outcome without causing harm but also achieves its purpose as intended.

Memory Slips

Occasional lapses or brief failures in memory recall, experienced as forgetting names, appointments, or where items were placed, commonly due to factors like stress or aging.

Alzheimer's Disease

A progressive neurodegenerative disorder characterized by memory loss, cognitive decline, and personality changes.

Avoid Confrontation

means to deliberately steer clear of situations or discussions that could lead to disputes or conflicts.