Which of the Following Statements About How the Organization Should

question 107

Multiple Choice

Which of the following statements about how the organization should use customer data is true?

• A) Customer data should be accumulated over the customer's entire life span with the organization.
• B) Once customer data is gathered,it is owned by the organization,which can use this information anyway it seems fit.
• C) Customer data is unaffected by the internal process of empowerment.
• D) The transaction-based touch point is not needed if information is centralized.
• E) All of these statements about how the organization should use customer data are true.

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Definitions:

Support group

A group of people with common experiences or concerns who provide each other with encouragement, comfort, and advice.

Prevalence

The proportion of a particular population found to be affected by a specific condition at a given time.

Etiology

The study of the causes or origins of diseases or disorders.

Concordance

In genetics, the occurrence of the same trait or medical condition in both members of a pair of twins or in multiple members of a family, indicating genetic influence.