_____ Is the Process by Which Learned Information from Customers

question 139

Multiple Choice

_____ is the process by which learned information from customers is centralized and shared in order to enhance the relationship between customers and the organization.

• A) Knowledge management
• B) Learning
• C) Database marketing
• D) Interactive marketing
• E) Information marketing

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Definitions:

Human Rights Tribunal

A specialized body that adjudicates complaints of discrimination and violations of human rights laws.

Vicarious Liability

Liability of an employer for injuries caused by employees while carrying out their employment duties.

"On a Frolic of His Own"

This phrase describes a situation where an employee undertakes actions that are substantially different from their employment duties, thus removing employer liability for those actions.

Mediation

A discussion between the parties to a dispute that is facilitated by a mediator in an effort to encourage and assist them in coming to an agreement.