In a CRM System,_____ Are Those Areas of the Business

question 55

Multiple Choice

In a CRM system,_____ are those areas of the business where customer data are gathered and used to guide and direct the decision making within that business unit.

• A) touch points
• B) focus areas
• C) data mining
• D) information search periods
• E) observational points

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Definitions:

Marginally Attached Workers

Individuals who are not in the labor force but want and are available to work, and have looked for a job sometime in the past 12 months but not in the four weeks preceding the survey.

Spells Of Unemployment

Periods of time during which an individual is unemployed but actively seeking work.

Frictional Unemployment

Unemployment that results because it takes time for workers to search for the jobs that best suit their tastes and skills

Job Losers

Individuals who have been involuntarily terminated or laid off from their employment.