Which of the Following Is a Guideline for a Successful

question 114

Multiple Choice

Which of the following is a guideline for a successful CRM system?

• A) Customer information is not retained past the initial contact with the customer.
• B) Intuition and experience must define the products provided by the organization.
• C) The product takes center stage in the organization.
• D) Customer information is centralized.
• E) All of these are guidelines for a successful CRM system.

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Definitions:

Operating Characteristics Curve

A graphical representation showing the behavior of a system, such as its true-positive rate versus false-positive rate, under various conditions.

Population Percent Defective

The percentage of items in a given population that do not meet the specified quality criteria, used as a measure of process quality.

OC Curve

The Operating Characteristic Curve, used in statistical quality control, representing the probability of accepting lots as a function of their defect level.

Acceptance Sampling

A statistical quality control method where a random sample of items is inspected to decide if the whole batch meets the prescribed standards.