After Ruth and Mike Had Paid in Advance for Their

question 81

Multiple Choice

After Ruth and Mike had paid in advance for their week's stay at a Vermont inn,Ruth felt like they might have chosen poorly and that they were committing themselves to stay at a place they might hate.Then Ruth got a letter from the inn's owner stating that she was looking forward to their visit and asking what they most enjoyed for breakfast.The hospitality of the letter dealt with Ruth's cognitive dissonance by:

• A) cross-selling
• B) disintermediation
• C) spamming and flaming
• D) implementing a penetration strategy
• E) reinforcing her purchase decision

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Definitions:

Teams That Run Things

Groups of individuals who are responsible for managing operations and making decisions within an organization.

Virtual Teams

Groups of individuals who work together from various geographic locations and rely on electronic communication to collaborate.

Computer Mediation

involves facilitating communication and information exchange through digital means or computer technologies.

Cross-Functional Teams

Groups that consist of members with different expertise and from various departments within an organization, working together towards a common goal.