As Part of the Needs Assessment,the Consultative Salesperson Must Learn

question 169

Multiple Choice

As part of the needs assessment,the consultative salesperson must learn everything there is to know about:

• A) the product he or she is selling
• B) customers and their needs
• C) the competition
• D) the industry in which he or she is selling
• E) all of the above

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Definitions:

Connecting

The process of establishing relationships or links between people, devices, or concepts for communication or interaction.

Backchannel

A secondary or covert route of communication that is used to exchange messages privately or facilitate understanding without interrupting the primary communication flow.

Audience Analysis

The process of understanding the characteristics, needs, and preferences of the potential audience to tailor communication effectively.

Overcoming Anxiety

The process of managing and reducing feelings of worry, nervousness, or unease about something with an uncertain outcome.