It Is Difficult to Achieve Consistency and Standardization of Services

question 131

Multiple Choice

It is difficult to achieve consistency and standardization of services because of which service characteristic?

• A) customization
• B) simultaneous production and consumption
• C) intangibility
• D) perishability
• E) heterogeneity

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Definitions:

Antisocial Personality Disorder

A mental disorder characterized by a long-term pattern of manipulation, exploitation, or violation of others' rights.

Psychological Disorder

A condition characterized by abnormal thoughts, feelings, and behaviors that may cause significant distress or impairment in functioning.

Deviates

Individuals or behaviors that depart from the accepted standards or norms in a society or community.

Abnormality

A deviation from the average or norm, often used in the context of behaviors or conditions that are outside societal expectations or statistical averages.