The Owner of a Small Amusement Park Wanted to Know

question 41

Multiple Choice

The owner of a small amusement park wanted to know how his employees interacted with park guests.Which of the following research methods is most appropriate for learning this information?

• A) employee focus group interview
• B) mail questionnaire of a sample of current customers
• C) telephone survey of current and potential customers
• D) experiential research
• E) mystery shopper

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Poor Driving Record

A history of traffic violations, accidents, or both, indicating a driver's inability to operate a vehicle safely.

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Short-rate Refund

A method of calculating the refund amount a policyholder receives if they cancel their insurance policy before it expires, which may include a penalty.

Premium Rate

The rate charged for an insurance policy, reflecting the cost of coverage.