Taxi Companies in Many Large Metropolitan Areas Are Requiring That

question 130

Multiple Choice

Taxi companies in many large metropolitan areas are requiring that newly licensed taxi drivers to undergo a two-day training seminar during which they learn basic etiquette and acquire a familiarity with common landmarks and street names.The purpose of this training is to:

• A) improve customer service
• B) give higher education benefits to employees
• C) promote company image by increasing public awareness
• D) reduce the need of empowerment
• E) increase employment levels

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Definitions:

Discussion

An exchange of ideas, opinions, or information through conversation, aiming for mutual understanding or decision-making.

Customer Benefit Approach

An approach whereby the salesperson asks questions that imply that the product will benefit the prospect.

Critical Needs

Essential requirements or factors that must be addressed or fulfilled to ensure the success or survival of a project, initiative, or business operation.

Probes

Questions or statements designed to gather more information, clarify understanding, or uncover needs and preferences during a conversation or sales process.