On Comparing Its Performance with That of Other Companies with Superior

question 60

Multiple Choice

On comparing its performance with that of other companies with superior track records,the managers at Vega Incorporated learn that bad after-sales services have caused them to lose their competitive edge.This information is ultimately relayed to the sales department.Going by Lewin's change model,Vega Incorporated is using the _____ technique of unfreezing.

• A) evaluating
• B) intervening
• C) strategic planning
• D) benchmarking
• E) changing

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Definitions:

Initial Expectations

The preliminary beliefs or assumptions about the outcomes or results of a specific undertaking or interaction.

Turnover Rate

A measure used in human resources to calculate the percentage of employees leaving a company within a certain period of time, indicating the rate at which an organization loses and needs to replace its workforce.

Perceived Performance-Reward

An individual's belief about the degree to which performance results in receiving rewards.

Careful Listening

A communication technique used where the listener pays close attention to the speaker's words, tones, and body language to fully understand the message conveyed.