Empowering Broad-Based Action,generating Short-Term Wins,and Consolidating Gains and Producing More

question 32

Multiple Choice

Empowering broad-based action,generating short-term wins,and consolidating gains and producing more change are Kotter's steps for leading organizational change that represent Lewin's _____ stage.

• A) unfreezing
• B) evaluation
• C) changing
• D) diagnosing
• E) refreezing

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Definitions:

Health Benefits Claims

Requests made by insured individuals to their insurance providers for the reimbursement of healthcare expenses.

Environmental Scan

The process of collecting, analyzing, and using information about external influences and trends to aid strategic planning.

Organizational Culture

Represents the collective values, beliefs, and principles of organizational members that shapes their behaviors and interactions.

Motivating Employees

The process of inspiring staff to perform at their best through incentives, positive reinforcement, meaningful work, and supportive leadership.