On Comparing Its Performance with That of Other Companies with Superior

question 60

Multiple Choice

On comparing its performance with that of other companies with superior track records,the managers at Vega Incorporated learn that bad after-sales services have caused them to lose their competitive edge.This information is ultimately relayed to the sales department.Going by Lewin's change model,Vega Incorporated is using the _____ technique of unfreezing.

• A) evaluating
• B) intervening
• C) strategic planning
• D) benchmarking
• E) changing

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Definitions:

Delivery Cycle Time

The total time taken from the receipt of a customer order to the delivery of the product, indicating the efficiency of the order fulfillment process.

Residual Income

This is the amount of income that exceeds the minimum rate of return.

Investment Opportunity

An option to invest capital with the expectation of achieving a financial return.

Delivery Cycle Time

The total time taken from the receipt of a customer order to the delivery of the product, indicating the efficiency of the entire supply chain process.