An External Consultant Conducts Hosts of Written Interviews and Surveys

question 62

Multiple Choice

An external consultant conducts hosts of written interviews and surveys in an organization to know why the production quality has deteriorated in the recent years.This is the _____ step in the organization development process of change.

• A) unfreezing
• B) diagnosis
• C) strategic plans
• D) benchmarking
• E) evaluation

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Definitions:

Social Control

Methods and tactics used by society to regulate individual and group behavior, aiming to conform and comply with its norms and rules.

Peacemaking

The process of bringing about peace, especially by reconciling adversaries and resolving conflicts through dialogue and negotiation.

Connectiveness

The quality or condition of being connected or interconnected with others or different parts.

Moral Development

The process by which individuals develop their understanding of morality and ethical behavior, often conceptualized as progressing through stages.