Customer Satisfaction Is a Critical Part of the _____ Dimension

question 75

Multiple Choice

Customer satisfaction is a critical part of the _____ dimension of organizational effectiveness.

• A) goal accomplishment
• B) resource acquisition
• C) internal processes
• D) strategic constituencies satisfaction
• E) external influence

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Definitions:

Central Planning Agency

An organization tasked with overseeing the economic planning and resource allocation in a centrally planned economy, often encompassing various industrial and service sectors.

Business Contracts

Legally binding agreements between two or more parties outlining the terms of business transactions.

Equity

The value of an ownership interest in property, including shareholders' equity in a corporation, representing the residual value to shareholders after debts and liabilities have been settled.

Efficiency

The ability to accomplish or produce a desired result with the minimum amount of waste, effort, or inefficiency.