Jerry Is in Charge of the Telesales Department in Recreation

question 82

Multiple Choice

Jerry is in charge of the telesales department in Recreation Paradise.He insists that all the callers on the floor greet their customers with strict adherence to the script endorsed by the company.Any changes from routine are marked down on quality irrespective of their impact.Jerry's style of leadership is ineffective due to his _____ behavior.

• A) insular
• B) incompetent
• C) rigid
• D) callous
• E) intemperate

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Definitions:

Refraction

Refraction is the bending of light as it passes from one medium to another, which changes its speed and direction.

Transcendence

The act of going beyond ordinary limits; in psychology, it refers to peak experiences that surpass normal perceptions, behaviors, and awareness.

Absolute Threshold

The minimum intensity of a stimulus that is required for a person to be able to detect it 50% of the time.

Noticeable

Easily seen or recognized; attracting attention by being prominent or significant.