SCENARIO 1-4 an Operations Manager at a Local Distribution and Supply

question 120

Multiple Choice

SCENARIO 1-4 An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity,absenteeism,turnover and job satisfaction within her department.Although many options are available in gathering this information,she has decided to focus on individual-level,group-level and organization systems-level variables.
-Refer to Scenario 1-4.One of the individual level processes the operations manager will probably consider is

• A)communication patterns.
• B)perception.
• C)levels of conflict.
• D)human resource policies.
• E)conflict resolution.

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Definitions:

James-Lange Theory

A theory of emotion that proposes emotions result from our interpretation of bodily reactions to stimuli rather than from an emotional state causing physiological responses.

Physiological Responses

Automatic reactions of the body to certain stimuli, which include changes in heart rate, hormone levels, and muscle tension, among others.

Emotional Response

An individual's psychological and physical reactions to experiences or stimuli that are significant to them.

Cognitive Evaluation

The process of assessing, analyzing, and forming judgments about one's thoughts or mental processes.