In Terms of the Online Customer Experience,________ Is Defined as the Dialogue

question 132

Multiple Choice

In terms of the online customer experience,________ is defined as the dialogue that unfolds between the website and its users.

• A)context
• B)communication
• C)commerce
• D)connection
• E)community

Identify the techniques and strategies used to exert influence.

Comprehend the concept of status characteristics and their impact on group dynamics.

Recognize the role of power in compliance and obedience.

Analyze the effects of power dynamics on group leadership and decision-making.

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Definitions:

Operant Conditioning

A method for learning where the potency of a response is adjusted by the application of rewards or disciplinary actions.

Aversive Conditioning

A method of behavior modification in which unpleasant stimuli are associated with undesirable behaviors to reduce or eliminate those behaviors.

Classical Conditioning

A learning process in which a neutral stimulus becomes associated with a meaningful stimulus and acquires the capacity to elicit similar responses.

Desensitization

Desensitization is a psychological process through which an individual is made less likely to feel extreme responses towards a stimulus, often used in the treatment of phobias and anxieties.