The Use of Toll-Free Telephone Numbers That Customers Call to Obtain

question 214

Multiple Choice

The use of toll-free telephone numbers that customers call to obtain information about products and make purchases is referred to as

• A) inbound telemarketing.
• B) outbound telemarketing.
• C) outbound videoconferencing.
• D) interactive marketing.
• E) multichannel selling.

---

Definitions:

Urban-Growth Machine

A theory suggesting urban development, and economic growth are driven by a coalition of interest groups who all benefit from continuous expansion.

Gentrification

The process by which higher income or social class groups enter and renovate urban neighborhoods, often leading to displacement of lower-income residents and changes in the area's character.

Working-Class

The social group comprising people employed in lower tier jobs, often involving manual labor or skilled trades, traditionally lacking significant economic or social capital.

Inner City

The areas close to the commercial and economic centers of a city, often characterized by high population density, aged housing, and sometimes socioeconomic challenges.