In the Personal Selling Process, the Stage That Includes Making

question 59

Multiple Choice

In the personal selling process, the stage that includes making certain the customer's purchase has been properly delivered and installed and difficulties experienced with the use of the item are addressed is referred to as the __________ stage.

• A)urgency close
• B)follow-up
• C)assumptive close
• D)presentation
• E)trial close

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Definitions:

Polygraph Act

Legislation regulating the use of polygraph (lie detector) tests, especially in employment settings.

Employment Screening

The process of verifying the backgrounds and qualifications of job candidates before making a hiring decision.

Polygraph Tests

Examination techniques that measure and record physiological indicators such as blood pressure and heart rate to determine truthfulness.