There Are Four Unique Elements to Services-Intangibility,inconsistency,inseparability,and Inventory-Which Are Referred

question 173

Multiple Choice

There are four unique elements to services-intangibility,inconsistency,inseparability,and inventory-which are referred to as the __________.

• A)service mix
• B)four I's of services
• C)service matrix
• D)4Ps of services
• E)service continuum

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Definitions:

Required Return

Required return is the minimum annual percentage earned by an investment that will induce individuals or companies to put their money into this investment, factoring in the risk involved.

Dividend Growth Rate

The annualized percentage rate of growth of a company's dividend, indicating the steady increase in dividends paid out to shareholders over time.

Dividends

Payments made by a corporation to its shareholders, typically in the form of cash or additional shares, as a distribution of profits.

Dividend-payout Ratio

The fraction of net income a firm pays to its shareholders in dividends, expressed as a percentage of the company’s total earnings.