According to the Service Continuum Shown in Figure 12-3 Above,which

question 174

Multiple Choice

According to the service continuum shown in Figure 12-3 above,which of the following offerings has the HIGHEST level of intangibility?

• A)tailored suit
• B)advertising agency
• C)tutoring service
• D)fast-food restaurant
• E)salt

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Definitions:

Language Development

The process by which individuals acquire the ability to comprehend and communicate through language, including spoken, written, and sign languages.

Months

Units of time in calendars that approximately correspond to the period of the lunar cycle, used to segment the year.

Howard Gardner

A developmental psychologist best known for his theory of multiple intelligences, which proposes that people have different kinds of intelligences.

Independent Intelligences

A theory suggesting that intelligence is not a single, general ability, but rather is composed of a variety of distinct types of intelligence.