Developing,pricing,promoting,and Delivering Services Are Challenging Because the Quality of the Service

question 211

Multiple Choice

Developing,pricing,promoting,and delivering services are challenging because the quality of the service is often inconsistent.Organizations attempt to reduce this inconsistency by

• A)paying higher incentives to employees to encourage satisfactory performance.
• B)reducing incentives available to employees because of poor performance.
• C)reducing the customer contact points in the service delivery process.
• D)providing standardization and training.
• E)exercising better hiring practices.

---

Definitions:

Expansionary Gap

A situation where the actual output of an economy exceeds the potential output, often leading to increased inflation.

Self-correction

The process by which market mechanisms adjust to eliminate economic imbalances, leading to the restoration of equilibrium without external intervention.

Real Wages

Wages adjusted for inflation, reflecting the true purchasing power of income earned from labor.

Expansionary Gap

An economic situation characterized by output exceeding the economy's long-term sustainable levels, often leading to inflationary pressure due to high demand.