Using to the Service Continuum Shown in Figure 12-3 Above

question 201

Multiple Choice

Using to the service continuum shown in Figure 12-3 above as a guide,which of the following offerings has the LOWEST level of intangibility?

• A)designer dress
• B)law practice
• C)tutoring service
• D)cat food
• E)pepper

Understand the effects of hormone interactions in regulating physiological processes, such as insulin's role during sustained activity.

Describe the physiological responses to stress and environmental changes, including the secretion of specific hormones.

Understand the concept of economic rents and their response to market supply and demand changes.

Analyze the impact of wage adjustments on market equilibrium and economic rents for workers.

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Definitions:

FMCG Company

Fast Moving Consumer Goods company; specializes in manufacturing, distribution, and marketing of products that are frequently purchased such as food, beverages, cleaning products, and personal care items.

Retailer

A business or person that sells goods to consumers, typically in small quantities and through a storefront, online platform, or other direct-to-consumer channels.

Provide Follow-up

The act of continuing communication or action with a customer or client after an initial interaction, sale, or service to ensure satisfaction, address concerns, or encourage future business.

Sales Presentations

Structured demonstrations or talks aimed at showcasing a product's features and benefits to persuade potential customers to make a purchase.