Which of the Following Statements About Services Is Most Accurate

question 99

Multiple Choice

Which of the following statements about services is most accurate?

• A)Although a major contributor to the GDP nationally,services play only a minor role in GDP on a global scale.
• B)Whether tangible or intangible,the marketing of services is exactly the same as the marketing of products or ideas since they both satisfy customer needs.
• C)Almost 65% of all jobs created in the United States are in the services sector.
• D)In the U.S. ,more than 46% of the GDP comes from services.
• E)There is much more in common with the marketing of services and business products than there is between the marketing of services and consumer products.

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Definitions:

Self-Disclosure

The act of sharing personal, private, or sensitive information about oneself with others.

Emotional Expressiveness

The ability or tendency to express one's feelings and emotions openly or effectively.

Rapport

A close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.

Reactance

A psychological response where an individual feels resistant or defensive when they perceive their freedom of choice is being restricted.