As a Dimension of Service Quality,responsiveness Is

question 98

Multiple Choice

As a dimension of service quality,responsiveness is

• A)the ability to perform the promised service dependably and accurately.
• B)the appearance of physical facilities,equipment,personnel,and communication materials.
• C)the willingness to help customer and provide prompt service.
• D)the knowledge and courtesy of employees and their ability to convey trust and confidence.
• E)caring,individualized attention provided to customers.

Understand Erikson's theory of psychosocial development, specifically identity vs. role confusion.

Recognize the influence of peers and parents on adolescent behavior and identity.

Understand factors influencing adolescent self-esteem and self-identity.

Identify societal and cultural differences in the onset and experiences of adolescence.

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Definitions:

Homeostatic/Medical Approach

A perspective on health and disease emphasizing the maintenance of internal balance and the prevention or curing of sickness through medical intervention.

Steady State

A condition in which all aspects of a system are in balance, leading to a situation that remains unchanged over time unless disrupted by external forces.

Natural Steadystate

The condition of equilibrium in a natural system where the system remains stable over time through self-regulation mechanisms.

Intrarole Conflict

A situation where contradictory expectations arise concerning a single role, causing stress and confusion for the role occupant.