Using to the Service Continuum Shown in Figure 12-3 Above

question 201

Multiple Choice

Using to the service continuum shown in Figure 12-3 above as a guide,which of the following offerings has the LOWEST level of intangibility?

• A)designer dress
• B)law practice
• C)tutoring service
• D)cat food
• E)pepper

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Definitions:

Milgram's Experiment

A series of psychological experiments conducted by Stanley Milgram, which measured people's willingness to obey authority figures, even when actions required harming others.

Authority Structure

The way power and authority are distributed and exercised within an organization or society.

Bureaucratic Inefficiency

signifies the lack of efficiency within administrative systems and organizations, typically resulting in delays and a waste of resources.

Democratic Leadership

A leadership style where decision-making is distributed among the group, allowing for input and participation from group members.