The FedEx Brand Name Suggests the Possibility That It Is

question 63

Multiple Choice

The FedEx brand name suggests the possibility that it is government sanctioned and fast. This perception is important because of which unique characteristic of services?

• A)inventory costs
• B)inseparability
• C)inconsistency
• D)invisibility
• E)intangibility

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Definitions:

Crisis

A critical or decisive situation or period, especially one that potentially poses instability or great danger.

Social Learning Theory

Social learning theory posits that people learn new behaviors, attitudes, and values by observing and imitating the actions of others.

Transformative Theory

A perspective in conflict resolution that focuses on changing the quality of interpersonal relationships and the social structure through empowerment and recognition.

Collectivist Theory

A theory that emphasizes the importance of groups and collective goals over individual desires or needs.