When Customers Buy Services,they Also Consider Nonmonetary Costs,such as the __________

question 45

Multiple Choice

When customers buy services,they also consider nonmonetary costs,such as the __________ and __________ efforts required to consume the service.

• A)emotional;physiological
• B)psychological;intellectual
• C)physical;moral
• D)physical;ethical
• E)mental;physical

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Definitions:

Internal

Pertaining to something within a particular sphere, organization, or entity, typically referring to processes, policies, or practices.

External

In a business or organizational context, external refers to factors, influences, or resources that originate outside of the organization.

Kolb's Models

Theoretical frameworks by David Kolb that describe the experiential learning cycle, involving concrete experience, reflective observation, abstract conceptualization, and active experimentation.

Fleming's Models

Educational models describing different learning styles, typically including visual, auditory, reading/writing-preference, and kinesthetic modalities.