The Customer Experience Management (CEM)process Should

question 230

Multiple Choice

The customer experience management (CEM) process should

• A)allow for spontaneity and not be too rigid or planned.
• B)be unique to each individual customer's experience.
• C)stress the similarities in style,function,and form of their service relative to the top competitors in the industry.
• D)differentiate a service from other service offerings.
• E)be performed by someone outside the firm to guarantee objectivity.

---

Definitions:

Termination

The process of bringing an end to something, such as a contractual agreement, employment relationship, or legal obligation.

Dissociation

The process by which a partner leaves a partnership, altering the relationship among the remaining partners and potentially affecting the partnership's continuation.

Dissolution

The closure or termination of an entity’s existence, such as a corporation or partnership, through legal processes.

Winding Up

The process of dissolving a company, involving the cessation of business operations, selling of assets, and distribution of proceeds to creditors and shareholders.