Examlex
List and define the five dimensions of service quality described in the textbook.
Merchantable Quality
Refers to the basic level of quality and functionality that consumers can reasonably expect from a specific good being sold.
Warranty
A guarantee, typically provided by a manufacturer or seller, assuring certain conditions or qualities of a product or service.
Security Interest
A legal claim on assets granted to a creditor to secure a loan, providing the creditor rights to the collateral if the debtor defaults.
Encumbrances
Legal claims or liens on a property or asset that may affect the title or restrict the owner's ability to use the property freely.
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