Figure 5-2 Above Shows the Recent Ratings from Consumer Reports

question 68

Multiple Choice

Figure 5-2 above shows the recent ratings from Consumer Reports for selected smartphone brands and models for Verizon customers.Which smartphone seems to have the highest rating (EXCLUDING price considerations) ?

• A)Apple iPhone 5
• B)Blackberry Q10
• C)Samsung Galaxy S 4
• D)LG Intuition
• E)Motorola Droid Razr Maxx HD

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Definitions:

Grievances

Complaints or disputes brought forward by employees or groups of employees regarding violation of their rights, unfair treatment, or unsatisfactory working conditions.

Duty of Fair Representation

A legal principle that requires labor unions to represent all members fairly, without bias or discrimination, in grievance and negotiation processes.

Grievance

A complaint or formal notice of dissatisfaction, usually from an employee towards an employer, regarding some aspect of employment.

Arbitration

A form of alternative dispute resolution where a neutral third party, known as an arbitrator, makes a decision to resolve a dispute outside of court.