The Term Used to Identify an Organization's Long-Term Course of Action

question 102

Multiple Choice

The term used to identify an organization's long-term course of action designed to deliver a unique customer experience while achieving its goals is referred to as a

• A)marketing strategy.
• B)policy.
• C)strategy.
• D)plan.
• E)tactic.

---

Definitions:

Cultural Norms

Shared beliefs, values, customs, and behaviors that dictate the acceptable way of life within a specific society or community.

Everyday Interaction

The routine, daily social interactions among individuals within a community or society.

Emotional Labour

The process of managing and regulating one's emotions to align with the expectations or requirements of a job or social situation.

Workday

The part of the day during which one is engaged in work-related activities, often defined by standard business hours.