Even with Data from Customer Satisfaction Surveys, Customer Complaints, and Sales

question 63

Multiple Choice

Even with data from customer satisfaction surveys, customer complaints, and sales reports, many businesses do a poor job of listening to customers because they are

• A) internally focused.
• B) externally focused.
• C) focused on customer needs.
• D) focused on the potential customer.
• E) focused on dissatisfied customers.

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Definitions:

Work Unit

A functional group or department within an organization, consisting of individuals working together to achieve shared goals.

Coordination Of Activities

The process of organizing and aligning tasks and resources to ensure efficient operation and goal attainment within a group or organization.

Efficient Organization

An organization that maximizes outputs with minimal wasted effort or expense, often through streamlined processes, clear communication, and effective resource management.

Representing Category

Acting as an example or embodiment of a broader group or classification.