A Business Committed to Collecting and Disseminating Data on the Customer

question 9

Multiple Choice

A business committed to collecting and disseminating data on the customer using customer relationship management (CRM) tools isn't

• A) focused on the customer.
• B) focused on research.
• C) focused on the number of new products.
• D) focused on transactions.
• E) focused on sales and marketing.

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Definitions:

Sperm

Male gamete.

DNA Replication

Process by which a cell duplicates all of its DNA before it divides.

Strands Unwind

Refers to the process of the double helix structure of DNA opening up into single strands during replication or transcription.

Hydroxyl Group

A chemical functional group consisting of an oxygen atom bonded to a hydrogen atom (-OH), commonly found in alcohols and many other organic compounds.