Deming's Writings on Quality Tend to Focus on the Customer

question 95

True/False

Deming's writings on quality tend to focus on the customer and on fitness for use, unlike Juran's work that is oriented toward meeting specifications.

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Definitions:

CRM

Stands for Customer Relationship Management, a technology for managing all your company's relationships and interactions with current and potential customers.

Interorganizational

Pertaining to the relationships or dealings between different organizations.

Intraorganizational

Pertaining to the activities, interactions, or operations conducted within a single organization.

Extraorganizational

Extraorganizational refers to activities, practices, or influences that exist or occur outside the boundaries of a specific organization.