Which One of the Following Techniques Will Help Management Trace

question 134

Multiple Choice

Which one of the following techniques will help management trace customer complaints directly to the process involved?

• A) cause-and-effect diagram
• B) quality circles
• C) quality engineering
• D) specification management

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Definitions:

Unsystematic Risk

The risk associated with a particular company or industry, also known as idiosyncratic risk or specific risk.

Retail Industry

The sector of the economy that sells consumer goods directly to customers.

Systematic Risk

The inherent risk associated with the entire market or market segment, which cannot be avoided through diversification.

Diversified Investor

An investor who spreads their investments across various assets, industries, or geographies to reduce risk.