Service Processes Usually Have

question 63

Multiple Choice

Service processes usually have:

• A)physical,durable output.
• B)low levels of customer contact.
• C)output that can be inventoried.
• D)low levels of capital intensity.

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Definitions:

Adequately Discussed

A phrase that indicates a topic has been explored in sufficient detail to satisfy the requirements of the discussion or argument.

Computer-Driven Assessment

Allowing a computer program to assist in the assessment process and preparation of reports. Some observers believe computer-assisted questioning is at least as reliable as structured interviews and can provide an accurate diagnosis at a low cost.

Reliable

The degree to which an instrument or method yields consistent results over time or across different observers, indicating stability and dependability in measurement.

Poor Quality

Descriptive of something that fails to meet an acceptable standard or lacks excellence.