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Explain how waiting lines can develop even when the service time is a constant.
Change Agents
Individuals or entities that act as catalysts for change, influencing or facilitating improvements or transformations within an organization or community.
Organizational Processes
entails the methods and practices through which an organization accomplishes its objectives, including decision-making, communication, and task allocation.
Reengineering
Reengineering involves fundamentally redesigning business processes, structures, and systems to achieve significant improvements in performance, productivity, and quality.
TQM
Total Quality Management is a management approach focused on long-term success by focusing on customer satisfaction, and involving all members of an organization in improving processes, products, services, and the culture in which they work.
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