It Takes a Service Rep an Average of Two Minutes

question 31

Multiple Choice

It takes a service rep an average of two minutes to take a customer's information. Over the course of a work week, the rep handles 160 calls a day during her eight hour shift. What is the service rep's capacity cushion?

• A) 20%
• B) 33%
• C) 50%
• D) 67%

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Definitions:

Unionized Employers

Employers that have their workforce represented by a union for the purposes of collective bargaining and labor relations.

Better Benefits

Enhanced or improved employment benefits, including health insurance, retirement plans, or vacation time, often negotiated for by employees or unions.

Recognition Clause

A provision in a collective bargaining agreement that designates a specific union as the official representative of the workers.

Successorship Clause

A provision in a contract that ensures the continuation of the contract's terms when control of the business is transferred to a new owner.