It Takes a Service Rep an Average of Two and a Half

question 90

Multiple Choice

It takes a service rep an average of two and a half minutes to take a customer's information. Over the course of a work week, the rep handles 160 calls a day during her eight hour shift. What is the service rep's capacity cushion?

• A) 16%
• B) 33%
• C) 50%
• D) 66%

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Definitions:

Exchange Rates

The price of one currency in terms of another, determining how much of one currency can be exchanged for another.

International Transactions

Financial activities that occur between two or more countries, including trade, investments, and loans.

Rapid Approach

A method or technique aimed at achieving a particular goal or result quickly and efficiently.

Efficient Firms

Efficient firms are those that maximize outputs or outcomes while minimizing inputs or resources, effectively utilizing resources without waste.