The Notion of Internal Customers Applies to All Parts of a Firm

question 51

True/False

The notion of internal customers applies to all parts of a firm.

---

Definitions:

Extra Credit

Additional points awarded to students beyond the regular assignments and exams, often to enhance their final grade.

Make-up Exam

A test offered at a later time for students who were unable to attend the original exam due to valid reasons.

Schedule of Reinforcement

The specific pattern and timing of presenting rewards in operant conditioning to shape behavior.

Reinforcers

Reinforcers are stimuli that increase the likelihood of a behavior being repeated, and can be positive (adding something desirable) or negative (removing something undesirable).