A discount store is experiencing an unacceptable number of dissatisfied customers leaving from the checkout process.Information from customer complaints about the checkout process was collected and is found in the following table.Construct a Pareto chart to identify the significant problems.
Definitions:
Frederick W. Taylor
Regarded as the father of scientific management, his work focused on improving industrial efficiency through the study of workflows and worker productivity.
Henry L. Gantt
An American mechanical engineer and management consultant who developed the Gantt chart, a popular project management tool.
Statistics
The branch of mathematics dealing with the collection, analysis, interpretation, and presentation of masses of numerical data.
Scientific Management
A management theory that examines and restructures workflows to enhance economic effectiveness and labor productivity.
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