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*When individuals in conflict focus on the issues and not on the other people they can take this approach to managing conflict.
Moods
are affective states that are less specific than emotions, often longer-lasting, and not necessarily triggered by a specific event or object.
Display Rules
Cultural or social guidelines that dictate how emotions should be expressed in particular situations.
Certain Emotions
Specific, identifiable feelings that influence individuals' thoughts and actions.
Employees
Individuals who are hired by an organization or a person to perform work under agreed conditions for compensation.
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