A Manager Tells Her Production Employees, "It's No Longer Good

question 57

Multiple Choice

A manager tells her production employees, "It's no longer good enough that your work fall anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of

• A) internal benchmarking
• B) Six Sigma
• C) ISO 9000
• D) Taguchi concepts
• E) process control charts

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Definitions:

Overcompensation

An excessive response or behavior in an attempt to correct a perceived weakness or fault.

General Adaptation Syndrome

A three-stage response model describing the physiological changes the body goes through under stress: alarm, resistance, and exhaustion.

Resistance

The act of opposing or withstanding; in psychology, it refers to the opposition against the uncovering of unconscious material or changing behaviors.

Fight-Flight Response

An acute stress response involving a physiological reaction that occurs in response to a perceived harmful event, attack, or threat to survival.