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Which of the Determinants of Service Quality Involves Performing the Service

question 126

Multiple Choice

Which of the determinants of service quality involves performing the service right the first time?


Definitions:

Leadership Style

The characteristic ways in which a leader manages and directs followers.

Supervisory Policies

Guidelines and rules established by people in managerial or supervisory positions that govern the actions and behaviors of employees within an organization.

Role Expectations

The behaviors, responsibilities, and norms that are assumed to be appropriate or necessary for a particular position or status within a social group or organization.

Incompatible

Unable to exist or work together in harmony due to differences in characteristics, objectives, or properties.

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