Modern ATM Machines Are an Automated Example of a Service

question 87

Multiple Choice

Modern ATM machines are an automated example of a service design that

• A) reduces customer interaction
• B) modularizes the service
• C) delays service customization
• D) has no moment of truth
• E) has insufficient quality function deployment

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Definitions:

Moratorium

A period of delay or suspension of an activity or a law, often used to refer to a temporary halt in a specific action or decision.

Identity Status Diffusion

A phase in identity development where an individual has not yet undergone an identity crisis or explored meaningful alternatives regarding commitments to career, beliefs, and values.

Psychosexual Development

A Freudian theory that describes how personality develops through various stages of childhood centered around erogenous zones.

Anal Stage

The anal stage is the second stage in Freud's psychosexual development theory, characterized by a focus on bowel control and elimination during toddlerhood.